英语回复客户投诉信范文(通用9篇)

英语回复客户投诉信范文 第1篇

Dear Mr. Chang:

On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Li Ming

英语回复客户投诉信范文 第2篇

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。

After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。

This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。

Yours faithfully，

Li Ming

英语回复客户投诉信范文 第3篇

School Polluted

No. 1 Middle School

March 5,

Dear Editor,

Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.

But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.

It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.

Yours ever,

Wang Hong

英语回复客户投诉信范文 第4篇

Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.

I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.

I wish you an enjoyable holiday season.

英语回复客户投诉信范文 第5篇

致：XX通用电器制造有限公司总经理办公室

由：xx销售部 xxx

投诉事由：贵公司产品质量及贵公司特约维修中心服务的.低劣

总经理先生：

您好！作为贵公司产品的忠实用户，我对贵公司的产品质量及良好信誉充满信心。故而我一直选用贵公司的产品。今年8月12号，我在湖南平和堂商厦购买了R9701小短波王一台。一个月后，其调谐选台旋钮失灵，指针旋不动，调谐拉线松了。我在9月22号（我经常出差，所以回家后方送修）来到贵公司售后服务保证书上的维修地址，服务小姐的态度实在低劣。我因要出差，想请中心尽快修理，结果遭到一口回绝。原因是他们要过中秋节，要一周后才能来取。当时他们中的一位维修人员非常马虎地打开了我的收音机不到5分钟出来要我看看是否修好。我一看结果是拉线太紧，连旋钮都拨不动。()而且刻度拨不到边。我说这怎么行，只得一周后来取。

谁知一周后（9月30号）来取时，我心爱的收音机被修成这样了：调谐倒是修好了，但是其中指刻度的针一拨却叮叮当当的响；有些电台怎么也收不清晰了，维修非常粗劣；连后面的螺丝都没有合好。我问维修人员这指针没有固定好行吗？他一口回答：“不碍事！没问题！”

现在我非常不满意贵公司特约维修中心的服务，也不想再送我的收音机到该维修中心去受苦了。我不知道贵公司选定特约维修中心时是怎样考虑的，也不知道对于特约维修中心敷衍顾客、损害顾客的利益有什么处罚措施。总经理先生，有一点我非常清楚，就是这样的维修中心及服务只有损害贵公司的形象和信誉。本来作为一名消费者，我对投诉是不十分关心的，但作为贵公司的忠实用户，我还是建议贵公司：善选维修中心，确保售后服务。

总经理先生，我一直小心呵护R9701，如今惨遭此“不幸”，我有点“痛心疾首”，我恳请贵公司将处理结果函告本人。谢谢！

祝：商祺！

**年10月1号于长沙

英语回复客户投诉信范文 第6篇

Dear Rob

I am very sorry for my delay reply about the complaint of incorrect label

We extend our apologies for the inconvenience this matter has caused you。

I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.

We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.

I suppose 906pcs of inner label and 120 pcs of outer label is ok;

I am looking forward to hearing from you.

Best regards

英语回复客户投诉信范文 第7篇

张先生：

您好!您的来信我们收到已久，很不好意思的是因担心是病毒邮件而迟迟没有打开附件。

当王颖告诉我有这样一封来信后，我的第一感觉是新鲜而有趣。

说实话，这也是因为记忆中我们几乎从来没有收到过来自顾客的感谢信，尽管有时也会有顾客来电致谢，其中也不乏热情洋溢的，但像您这样正式发来信件的还真是第一次。

在仔细看完您的信以后，我更多的还是感动。

其实我们为您所做的只是尽到了我们应该尽的义务和责任，而且是有过在先，本身并无可炫耀和夸奖之处。

虽然美盈在创立之始就确立了“顾客第一”的原则，我们是这么要求也在尽力地这么去做，但通过这件事情也正说明了我们作为一个商家在产品品质、服务质量和运营管理方面依然不足良多，距自身的目标和顾客的期望仍相距甚远。

对此我们清醒自知，并每感不安。

商业毕竟是现实和残酷的，在企业利益和顾客满意之间，我们经常要面对选择。

对于美盈这样一个尚处成长阶段的企业，选择后者还是需要一定的勇气的。

而我们的“顾客心”也屡屡受挫，公司内部也曾多有争议，怀疑我们自己这样做到底是否值得?因为事实表明：很多时候我们的“好心”并不能换来“好报”，而且身边的同业们许多也并不像我们这般“软弱”，人家反倒比美盈活得要“滋润”得多!

于是我们也曾尝试学习一些“老大哥们”的做法，为顾客服务设定了一些门槛，以求在处理服务异议时给自己一些合理保护。

但时间长了，我们发现，即使是有了那些业内通行的合情合理的条款，我们仍然会面对这样那样的质疑，而显然美盈和美盈的人并不善于讨价还价。

说到底，我们其实还是一个比较单纯的公司和一群比较单纯的人。

要一帮老实巴交的人去做好奸猾的事还是有相当难度的。

实实在在地讲，不是我们不想，而确实是我们做不好，而末了还要落个坏名声。

呵呵，看来我们当恶人还是不大划算哦。

既然恶人当不成，我们就只好硬着头皮要求自己做好人做到底了。

当然，如果要说得正式些的话，我们希望美盈是一个取财有道的公司，而我们理解中的“道”应当是诚实、善意、责任和良心。

我们尚未得道，且在求道路上亦曾徘徊，但是您的这一封来信，给了我们莫大的鼓励，更扫清了我们曾经的疑虑!我们终于以自己的行动获得了顾客的肯定，这份肯定值得美盈不计成本去为我们的顾客付出全部努力，重拾和坚持本就应有的待客信念!

服务好一位顾客不难，难的是服务好全部或者至少是绝大部分顾客。

美盈的顾客数量现在已经需要以万计算，这对我们的“品”和“行”是一个很大的挑战和考验。

王颖这次很好地实践了美盈的服务信念，我们为能有这样的伙伴感到骄傲，也会要求我们的每一位同事都以此为标准，以我们最大的真心和诚意面对每一位顾客。

我们没有当世界500强的幻想，但我们渴望成为一家值得信赖的时尚企业。

希望在美盈成长的路上，我们能得到更多像您一样的顾客的监督、理解、信任和支持。

愿我们的产品和服务能为您带来一份美好的家居体验!

XXX

XXXX年XX月XX日

英语回复客户投诉信范文 第8篇

Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的.失望和气愤。

There are usually long lines waiting for assistanceand for use of the computer card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To avoid crowded conditions, we propose that youuse the library during off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们最繁忙的时候了。

We always appreciate hearing your comments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明

英语回复客户投诉信范文 第9篇

远罗峰路支行柜员们的优质高效服务得到客户的表扬和认可。

客户张敬欣前往中行招远罗峰路支行办理业务，中行柜员接待办理，凭借熟练的'业务、优质的服务，迅速帮客户解决了几次处理均未果的业务，另一柜员为这位客户开立了借记卡，引导员又耐心的帮客户在大堂进行账户关联，这三位同事业务熟练、服务优质、态度热情，为该客户在最短的时间内解决了困扰已久的问题，令客户感动不已，在表达感谢后特意再次前往网点送来表扬感谢信。

中行招远支行始终坚持以客户为中心，注重服务质量的提升，打造系统、地方一流服务品牌，连续多年在地方人大评议及万人评机关活动中，取得商业银行第一的成绩，得到地方政府的一致好评。