套语：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2) 我很遗憾地告诉你投诉有关…….的事由。
I am sorry to tell you that there should be cause to complain about …
(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
Dear Mr. Harkness,
Much to my regret I was unable to keep my engagement to meet you at the park gate. I fear you are displeased at my failing to keep my promise, but I trust you will forgive me. Let me explain. My mother suddenly fell sick early yesterday morning, and I had to send her to hospital.
I shall be obliged if you will kindly write and tell me when and where we may meet again. I hope to see you soon.
Yours sincerely, Evelyn McCormack
(2) 道歉信模板
模板1
Dear ______,
①I am truly sorry that ______（道歉的原因）.
②The reason is that ______（介绍原因）.
③Once again, I am sorry for any inconvenience caused.
④Hope you can accept my apologies and understand my situation.
Yours sincerely,
Li Ming
模板2
Date：________
Dear ______,
I am excessively sorry to say/tell you that ①____ ___ (直接表达自己不能实现先前的愿望或约定). ② Now, I am writing you this letter of apology to show my deep regret______ (表达歉意). ③Please accept my sincere apology______(诚恳希望对方能接受道歉). ④I fear you are displeased at _____(表达出自己的心情，并请求对方原谅).⑤I hope you will understand me and excuse me for______(过渡句). ⑥Let me explain(开始介绍道歉的原因). ⑦The reason for my delay/absence was that _____(阐述自己当时的处境和情况). ⑧I had no way out because ______ (总结自己道歉的原因) ⑨ Therefore it's not in my power to_______(希望下次再次实现愿望). ⑩Naturally, I want to suggest ____. I shall be obliged if you will kindly write and tell me when and where you____(约定下次约会的时间和地点)
We may meet again and I hope to see you soon.
Sincerely yours, Signature
从这篇道歉信中可以看出，写好道歉信的关键在于措辞要朴实委婉，语气要诚恳真挚，解释要详细明了。例如原文中“much to my regret”、“I'm excessively sorry”、“a feeling of deep regret”都是致歉之词，这就恰如其分地表达了写信人的真诚歉意。
写作练习
假设你是新华中学的学生李华，你和在上海上学的英国朋友Tom约好下周末北京旅游，但你因故不能赴约。请根据以下要点用英语给他写一封电子邮件：
1. 表示歉意；
2. 解释原因；
3. 另约时间。
注意：1. 词数100左右; 2. 可适当增加细节。
Dear Robert,
I'm glad to receive your letter. Now I will tell you something about my plan for summer vacation after the final exam. Firstly, I will learn to drive. I think driving can be useful. Secondly, I will take some English courses. Thirdly, I will visit some tourist attractions. It must be very exciting. Last, I will do some reading in the vacation. What about you? I hope you can have a pretty vacation.
Yours,
John
Leaders, Members:
Hello, everyone.
My name is XXX. You can call me Andy in English. I'm from Tieling elementary school. I'm in Grade 2 Class 1. I'm seven years old. As you can see, I have big eyes and round face. I am not very tall but I am very strong and smart.
I was selected by my classmates to be the monitor. Now I am in charge of the whole class to help my teacher. I like this position and I will do my best to make our class better.
I know why my classmates selected me to be the monitor, because I am very caring and understanding, I am organized and responsible, additionally I am not selfish,not like lots of children do at present. I feel very happy when I help others.
I learned all these virtues from my mom and dad. They both are very nice persons. I am proud of them, besides they are nice, my mum is beautiful and my dad is handsome. I love them very much.
I like English. Sometimes I talk with my mom in English. My mom helped me a lot in learning English. I like singing, dancing and drawing. My favorite colors are blue and green. These two colors make me think of the sky, ocean and forest. I want to grow up to be a man with broad mind like the sky, to be a deep thinker like ocean and an active protector for others like forest. Thank you!
Truly yours
套语：
(1) 贵公司目前从事的这种工作特别使我感兴趣。
The kind of work in which your company is engaged particularly interests me.
(2) 我认为我具备了报上刊登的贵公司……一职所要求的必要条件和经验。
I feel I have the necessary qualifications and experience needed for the position of …advertised in the newspaper.
(3) 对我来讲，这些经验加上我的学历，使我具备了担任贵公司……一职的条件。
It seems to me that this experience, together with my education, has given me ideal preparation to assume the role of …in a firm such as yours.
(4) 受我所学课程的影响，我对饭店、酒店管理产生了浓厚的兴趣。
Under the influence of the courses I have taken, I have developed a special interest in Restaurant and Hotel Management.
第四部分：恳请招聘单位或所申请的学校考虑自己的申请，并表示谢意，期望回复
套语：
(1) 如能尽快回复，将不胜感激。
Your prompt response will be much appreciated.
(2) 希望贵校能给我寄来空白申请表。
I hope you will kindly send me an application form.
(3) 如能收到所需的申请表和有关入学的指南我将十分感激。
I would greatly appreciate receiving copies of the required application forms and any instructions you may be so kind as to give me regarding my possible admission.
(4) 希望同意面试，届时我可以更详细地说明我的条件。
I hope I may be granted an interview, when I can explain my qualifications more fully.
(5) 我将乐意在您方便时接受面试，届时我将进一步介绍自己。
I should be pleased to attend for an interview at your convenience, when I could give you further details concerning myself.
套语：
(1) 来信收到，得知你下个月要对中国进行一次为期十天的访问，我建议……
I have received your letter saying that you plan to have a visit to China for ten days next month. I recommend that…
I am writing to you to present what I think on the further improvement of our hotel so as to establish a website of our own to attract more clients.
Dear Mr. Kelvin,
I feel I cannot let the occasion pass without writing a word of thanks for your very kind and acceptable thoughts in providing such a magnificent reunion dinner for us on the last Thursday evening.
I am sure that we all found the deliberations before the dinner extremely helpful, and I hope that your staff found the same.
We do hope that we will be able to build on the many friendships we made in Britain, and help to forge happy relationship between our two companies during future years.
Again with many thanks.
Sincerely yours,
Helen
能力Have a gift for , be skilled in, be experienced in be an expert in, speak fluent English; creative, a boy with great ability; efficient, intelligent,
经历graduate from , be a graduate from; major in, gain/win/get the first grade scholarship; get good grades, an all-around student with excellent grades in excellent grades in all subjects; be given the title of…; gain/win the first prize/place; win a gold/silver/copper medal
性格outgoing; easy to get along with; enthusiastic, enthusiasm is part of his character;
Date:
Dear_______ ,
(1) I have learned with delight that you______. (1)获悉值得祝贺的消息，
说出祝贺事由
(2)I would like to extend to you my utmost (2)表达祝贺
congratulations on __ __.
(3) You must be very proud of your ______. (3)描述对方的心情
(4) And I feel very happy for you. (4)表达自己的心情
(5) ____ _ is quite exciting news! (5)被祝贺人所取得的成绩
(6) You are really__ . (6)对对方的赞美
(7) I know this is surely owing to__ _ .(7)对方取得成绩的原因 (8)It is a reward you richly deserve for your __ . (8)对对方取得成绩的肯定，说出被祝贺人的优点
(9)With your___ __, I am sure that you will be (9) 被祝贺人的优秀品质，表达对对方的祝福
a success in whatever you undertake. (10)Kindly let me (10)咨询对方的情况和时间
know when you____ _.
(11) I hope_ ___ (11)表达愿望
(12) My best wishes for your further success. (12)表达自己真诚的祝福 Sincerely yours, Signature
Dear fellow students,
Good news for you! A blog will be opened on the website of our school on June 1st, 2015. It aims to help us students to communicate better and improve our English level.
The blog serves as an open platform where we can do a lot of things. First of all, we can share efficient learning experience here to promote our English study. Secondly, if you have any questions or problems, you are welcome to post it here. And possibly, you will find proper solutions to them with the help of enthusiastic schoolmates. In addition, we are free to take part in the weekly discussion.
I am sure the blog will be of great benefit to our English study. And every one of us is encouraged to visit it.
That’s all. Thank you!
(1) I am writing to recommend to you…
(2) I would like to recommend to you…
(3) It is a great honor for me to recommend to you…
(4) I take the pleasure in recommending to you…
(1) If he can join your company, he will give full play to his talent. And your company will also be greatly benefited. So I strongly recommend… to you.
(2) In a word, he would be a good choice. I would be grateful if you would like to consider my recommendation.
(3) I hope you can give him a chance. I believe he will make a great contribution to your company.
(4) I hope that you would take my recommendation into consideration/account.
推荐信模板
Dear ______ ,
①It affords me much pleasure to recommend ______（要推荐的人）to you.②During his/her graduate years he/she was my ______ . ③As his/her ______ I found him/her ______（介绍与此人的关系）.
④His/Her performance in the school years was outstanding. ⑤First, he/she had been and showed great talents in ______ . ⑥In addition, he/she has a very pleasant personality. ⑦He has developed a strong sense of ______, and working with him is always. ⑧I can state that he/she has all the qualities of being ______.（介绍此人的能力）
⑨Therefore, I here recommend him/her to you with all my heart. ⑩Should you favor him/her with a position in your company/Should you accept him/her in your university？I am sure that his/her future conduct/academic work will prove worthy of your confidence. I look forward to hearing from you at the earliest possible moment.
Yours sincerely,
Li Ming
套语：
(1) 我是……，暑期计划到贵校学习。
I am a …and planning to study in your university this summer.
(2) 我是一名中国学生，想到贵校学习。我计划下个学期开始上课，如果您能告知一些必要的信息，我将不胜感激。
I am a Chinese student who wishes to study at your university. My plan is to start my course from the next term, and I would be grateful if it’s so kind of you to give me some essential information.
(3) 我写信是要询问……
I’m writing to ask if …
套语：
(1) 我十分感激您对杨菲的照顾，我想杨菲也是一样。
I’ll really appreciate any kindness you can show her, and I know Yang Fei herself will, too.
(2) 如果你能出手相助，你将帮我一个大忙，谨致谢忱。
I shall consider it a great favor if you will kindly give me a helping hand. Thank you in advance.
(3) 我对此事给您带来的不便深表歉意，期待您的回复。
I must apologize for any inconvenience caused and look forward to hearing from you.
套语：
(1) 我写信是要报告…….。
I am writing to report……..
(2) 我可以向您介绍…….吗？
May I introduce ……
(3) 很高兴向您介绍我们纺织部的经理王有先生。
I am pleased to introduce Mr. Wang You, our manager of Textile Department.
(4) 请允许我向您介绍持信人，杨菲小姐。她是我好友的女儿。她将去您所在的城市学习到这个月月底。
Allow me to introduce to you the bearer, Miss Yang Fei, daughter of an intimate friend of mine, who is going to your city to study toward the end of this month.
Dear Xiao Wang,
I am very glad to know that you are soon coming to Beijing to join me in the summer holiday. I have been looking forward to your arrival.
Since you can stay in Beijing only for a week, I am afraid that you will have a tight schedule for visiting the numerous places of historic interest. My suggestion is that you first visit some famous places that you have the greatest interest in, such as the Palace Museum, the Summer Place, the Great Wall; then you can visit those places you think less important. I believe this kind of arrangement will make you have enough time to appreciate what you really want to see. Moreover if you really want to be a good traveler, I advise you to read some introductory books to these places before you come to see them with your own eyes. With more knowledge about these places, you will have a better understanding of Chinese history and culture.
I am eager to meet you soon. Wish you in advance a pleasant trip to Beijing.
Yours ever,
Zhang Ying
套语：
介绍信分私人介绍信和正式介绍信两种。私人介绍信是写信人向自己的亲友介绍第三者，语气比较随便，格式也不讲究。正式介绍信则是写信人因公把自己的同事或业务关系介绍给某单位或个人。这种介绍信，语言和格式比较规范、严谨。
(1)介绍信写作方法
① 首段
② 主体: 说明事由，并且请求对介绍人提供帮助；
③ 尾段: 要提前表示感谢
套语：
(1) 您能向我介绍一下贵校的……情况吗？
Could you please tell me something about your …?
(2) 能否寄给我一份申请表及与申请有关的其他必要的材料？
Would you please send me an application form and other materials necessary for my application?
(3) 您能尽快告知这些信息并邮寄给我相关表格吗？非常感谢！
Would you please send me all the information and the forms as soon as possible? Thank you very much.
(4) 如果你能告诉我那些必须经过的程序，我将不胜感激。
I would be much obliged to you if you let me know the procedures I have to go through.
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