1. I write you to ask about… ― 我来信是询问……
I write you to ask about Melon Seeds, first and second quality.
我来信是询问有关一级品和二级品瓜子的价格。
I write you to ask about the tea of various quality.
我来信是询问各种品质的茶叶价格。
I write you to ask about your Cow Hides.
我来信是询问你们的牛皮价格。
2. Are those prices…?― 这些价格是……价吗?
Are those prices FOB or CIF ? 这些价格是离岸零售价格还是到岸价格?
Are those prices opening or closing? 这些价格是开盘价还是这样收盘价?
3. That sounds very… ― 那似乎非常……
That sounds very impressive.那似乎非常好。
That sounds very good.那似乎很好。
That sounds very reasonable. 那似乎还合理。
4. There’s one problem… ― 有一个问题……
There’s one problem. 有一个问题。
There’s one problem to be mentioned. 有一个问题要提出来。
There’s one problem that I hate to mention ,but… 有一个问题我本不愿提起，但是……
5. The price you quoted is…― 您报的价格……
The price you quoted is quite good for your country. 您报的价格相当适合贵国。
The price you quoted is a little stiff. 您报的价格有点偏高。
The price you quoted is a little stiff for exporting. 您报的价格对出口而言，有点偏高。
6. Would you please…? ― 请您…好吗?
Would you please give me a quotation? 您报个价好吗?
Would you please leave us your catalogue and price list? 您可以给我目录单和价格单吗?
Would you please tell us the quantity that can be supplied from stock?
您能告诉我们可供现货的数量吗?
可以针对首次来信没有明确需求，联系信息不全的客户
Dear Mr. Amir,
Many thanks for your inquiry dated(of) XXXX from .
In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of .
Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.
Waiting for your early reply.
Best Regards
Amy
可以针对首次询盘比较明确，且联系信息较全的客户。
Dear Mr. Naresh,
So glad receiving your enquiry for our Barbies' collection from dated XXX. Thanks a lot.
We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast.
However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants.
Please do not hesitate to contact us if any question and we are waiting for your reply.
Best regards,
Amy
可以针对首次询盘，需求明确，要求报价的客户。
Dear Mr. Muller:
Thank you for the letter of (date) enquiring price for our boy‘s t-shirt.
To close our deal , we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info.
We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now.
Therefore, at the most competitive price we offer, we hope to receive your reply with
questions if any or an order soon.
Best regards
Amy
可以针对首次询盘，需求明确，要求报价的客户。
Dear Johnson，
We are so glad to know you are interested in our product , series and very glad to enter into business relationship with you.
As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above “cost” price to hit your target.
Hope so competitive price can help you get your market soon .
By the way, could you pls tell us which color you like most and what kind of packing way you prefer?
Your prompt reply will be highly appreciated.
Best regards
Amy
回复询盘 告知无货
referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.
we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.
我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。
我方已将贵方询函备案，一经有货，我方将以电报报盘。
回复询盘 ，量大折价
we are pleased to receive your letter of 5 july and enclose our catalogue and price list. also by separate post we are sending you the samples of our products. our catalogue contains items and their specifications of our supplies. through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. for a total purchase of not less than 100,000 and not more than 200,000 american dollars, we would allow a discount of 10% and for a purchase larger than 200,000 american dollars, we would allow a 20% special discount.
很高兴收到贵公司7月5日来函。现寄上产品目录与价目表。同时另封寄去样品，请查收。
所寄产品目录包括本公司产品的品名、规格。与其他厂商的价格比较，我方的报价定会使贵方满意。
凡总定购量超过100,000美元但不足200,000美元者，我方将给予10%的折扣;凡总定购量超过200,000美元者，我方将给予20%的折扣。
一、买家询盘为泛问所有产品
询盘格式通常如下：
We are interested in all your products, could you please send us more information and samples about your products and price list?
可参考如下模板回复：
DearSir/ Madam,
Thanks for your inquiry at .
We are professional supplier for plush toys at competitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.
We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN：XXX mails or any way you like.
(附件内容可挑选一些公司主打产品)
客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。
二、买家询盘为针对公司具体产品发的询价
此类询价目标性较强，真实有效性较高，需重点跟进。已经根据买家询盘内容做出了具体回复，并同时报了价格，但买家没有再发邮件过来。
建议可发以下类似邮件提醒买家：
DearSir/ Madam,
Good morning!
For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of XXX dated XXX according to your relativeinquiry at . Have you got (or checked) the prices or not? Any comments by return will be much appreciated. (可根据客户要求的产品加上自己产品的特色)It will be our big pleasure if we have opportunities tobe on service of you in near future.
Looking forward to your prompt response.
(可将第一次发给客户的邮件内容附在邮件下方以提醒买家第一次邮件回复内容。)
若过段时间，买家还是没有回复邮件，建议可再发如下类似邮件再次追踪：
DearSir/ Madam,
How are you? Hope everything is ok with you all along.
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.
By the way, how about your order (or business) with item XXX? If still pending,I would like to offer our latest prices to promote an opportunity to cooperatewith each other.
如果连续三封邮件发出去之后买家仍然无动于衷，基本证明买家可能对您产品/价格不感兴趣或者由于其他原因暂时不需要您的产品，我们应暂时搁置，将时间用在继续寻找新的目标客户上。
当然也有很多非常好的买家会被您的毅力感动，回复告诉您一些关于产品进展的情况，我们千万不可急于求成，而应按照客户的提示有针对性得去保持追踪。
以下为几种经常收到的买家回复：
1、客户收到跟进邮件后，如果觉得还没有对我们产品有需求的话，他/她一般都会说以后联系，不管怎样，能让客户回复已经不错了，说明以后还是有机会的：
Dear，
I’m doing fine, thanks for your information.
I’m still in the planning of building my new house, due to the work constrain Idecided to delay it first.
Anyway I will contact you once I decided. Thanks!
2、收邮件的人不是公司决策者
Dear，
Thank you! I received your email and I sent it to my boss. He didn't tell me anything just now.
I will contact you soon once got any news.
3、告诉您不及时回复邮件的原因
Dear，
I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in ourselection of companies.
Many thanks for your co-operation.
跟进技巧：这类客户建议可通过发新产品介绍或者新报价的方式来保持联系，相信时间久了成为您客户的可能性还是比较大的。至少让买家对您留有印象，即使暂时不需要您的产品，日后有需要的时候也会首先想到您。
4、可能暂时不需要您的产品，但会问其他产品或者详细咨询一些与产品相关的问题，如：
Dear，
Please excuse the delay in my reply.
I have been so busy searching through all the mails, concerning the plush toys project.
May I ask you, where you purchase your soft fabric for the toys? We have acustomer who is interested in this subject.
In the coming days, I will reply concerning some samples.
跟进技巧：这样的客户就要根据公司的实际情况来回复了，建议不管能否帮得上忙都能给些回复和建议，暂时不能成为客户也可以先做朋友嘛，至少他问的是与您产品相关的问题，中国有句俗话“多个朋友多条财路”，特别是生意上的朋友!
5、想借机刺探军情的
Dear，
Sorry for the late reply. I will get back with you later.
I am very busy at the moment. If you have US customer as reference, that would help a lot.
I am not here to steal information. We use reference in US to generate trust,just like you have “connections” (friends) among Chinese.
跟进技巧：
应对这样的买家，如果公司在US地区有关系较好，规模较大的老客户，不妨挑选两个介绍给他/她，这样很能显示您的实力。但回复之前还是应根据公司具体产品在这个地区的推广情况来做妥当回复，站在买家立场多思考其询问的真正目的，一般简单告知公司名称即可，谨慎透露对方联系方式。
如果在US地区没有客户，可以多介绍一些其他国家的客户来显示公司实力，同时向买家暗示我们在US地区还没有合作伙伴，如果您和我合作，将会帮助您开发整个US市场。
6、讨价还价
Dear，
Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices aren't the best but your products are very good. If you could make your prices morecompetitive I am sure we would be putting an order in with you very soon.
跟进技巧：可根据具体价格情况回复客户，或通过询问客户订单量大小来做可能范围内的让步。
总结：
做外贸要有耐性，对于外贸询盘要保持跟进。由于客户每天都会收到很多邮件，如果我们不及时跟进，往往买家就会忽略我们，所以应该积极采取跟进措施。
Heavy enquiries witness the quality of our products.
大量询盘证明我们产品质量过硬。
As soon as the price picks up, enquiries will revive.
一旦价格回升，询盘将恢复活跃。
Enquiries for carpets are getting more numerous.
对地毯的询盘日益增加。
Enquiries are so large that we can only than allot you 200 cases.
询盘如此之多，我们只能分给你们200箱货。
Enquiries are dwindling.
询盘正在减少。
Enquiries are dried up.
询盘正在绝迹。
They promised to transfer their future enquiries to Chinese Corporations.
他们答应将以后的询盘转给中国公司
Generally speaking, inquiries are made by the buyers.
询盘一般由买方发出。
Mr. Baker is sent to Beijing to make an inquiry at China National Textiles Corporation.
贝克先生来北京向中国纺织公司进行询价。
We regret that the goods you inquire about are not available.
很遗憾，你们所询的货物现在无货。
In the import and export business, we often make inquiries at foreign suppliers.
在进出口交易中，我们常向外商询价。
To make an inquiry about our oranges, a representative of the Japanese company paid us a visit.
为了对我们的橙子询价，那家日本公司的一名代表访问了我们。
We cannot take care of your enquiry at present.
我们现在无力顾及你方的询盘。
Your enquiry is too vague to enable us to reply you.
你们的询盘不明确，我们无法答复。
Now that we've already made an inquiry about your articles, will you please reply as soon as possible?
既然我们已经对你们产品询价，可否尽快给予答复?
China National Silk Corporation received the inquiry sheet sent by a British company.
中国丝绸公司收到了英国一家公司的询价单。
Thank you for your inquiry.
谢谢你们的询价。
Words and Phrases
inquire 询盘;询价;询购
to inquire about 对...询价
to make an inquiry 发出询盘;向...询价
inquirer 询价者
enquiry 询盘
inquiry sheet 询价单
specific inquiry 具体询盘
an occasional inquiry 偶尔询盘
to keep inquiry in mind 记住询盘
Dear ___,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
已付款订单的回复：
Dear ___,
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
Best Regards
客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me ne_t time. Thanks for your understanding.
Best Regards
订单完成
Dear customer,
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
Thanks
Best Regards
未付款询盘回复：
Dear XXX,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
已付款订单的回复：
Dear XXX,
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
Best Regards
客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
Best Regards
订单完成
Dear customer,
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
Thanks
Best Regards
可以针对首次询盘，需求明确，要求报价的客户。
Dear Mr. Muller:
Thank you for the letter of (date) enquiring price for our boy‘s t-shirt.
To close our deal , we offer you firm C&F Limassol USD ___/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info.
We allow a discount of 5% if your order e_ceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now.
Therefore, at the most competitive price we offer, we hope to receive your reply with
questions if any or an order soon.
Best regards
Amy
可以针对首次询盘，需求明确，要求报价的客户。
Dear Johnson，
We are so glad to know you are interested in our product , series and very glad to enter into business relationship with you.
As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above “cost” price to hit your target.
Hope so competitive price can help you get your market soon .
By the way, could you pls tell us which color you like most and what kind of packing way you prefer?
Your prompt reply will be highly appreciated.
Best regards
Amy
Dear Edison Bonilla,
How are you? Thanks a lot for your mail and your trust on us.
I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from price of it is enclosed. Please check. As usual,we use the T/T as our minimum order quantity is separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me /
Yours,sincere
Star Cheng
Company: Shenzhen Qkie Electronic CO., LTD
Cuntry:China
Add:5/f,Building A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China
Tel: 86-755-2751 2960
Cel:+86 13249854876
Fax: 86-755-2751 6546
Gmail:qkiewireless@
Website:.cn
建立业务关系
Dear Sir or Madam:
A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices.
We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world.
In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite will be sure of your sales if you would allow us to promote sales of your products througout China .
Your early reply will be highly appreciated.
Yours faithfully,
1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you.
2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you.
3. we ,therfore,take pleasure in informing you that we are an enterprise
manufacturing shirts.开发信
4. the products manufactured here have been proved by a scrupulous test to be sound.严格的质检认证
5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手册
6. We are sending you separately our pattern-book with the price list.随函附寄
are confident that you can do some profitable business.相信贵方可以获利。
would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基础上
t remember to tell you then Mexican market is very competitive 市场竞争激烈
10. The designs and colors of all products will almost exactly match your needs询问详细信息
包装和唛头
1. We want you pack the tins in cartons ,each containing 12
tins,separated by corrugated paper dividers.
2. We trust that you will give special care to the parking in order to
avoid damage in transit.
3. Each case should be marked with the following: name of the
commodity, quantity, country of origin, etc.
4. We can do exactly according to your packing instructions. 支付货款
1>Dear Sir or Madam:
We are writing to refer you to our letter dated Jan 11,, in which we confirmed the acceptance of your order NO . that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January.
However until now we haven’t received your L/ you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed.
We are looking forward to receiving your early reply.
2>Dear Sir or Madam:
I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit in your favor for the amount of Euro 62,000 payable by sight draft accompanied by a full set of the shipping documents.
Hi Mike,
Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap.
Thanks and best regards,
4.开发信RE:the SECRET how to reduce mouse cost
Good Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details.
BR,
Star
Company: Shenzhen Qkie Electronic CO., LTD
Cuntry:China
Add:5/f,Building A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China
Tel: 86-755-2751 2960
Cel:+86 13249854876
Fax: 86-755-2751 6546
Gmail:qkiewireless@
Website:.cn
各种询盘回复范本
高效回盘5大要诀
及时：接到买家询盘，要给予及时反馈，确保询盘回复有效性。通常在1小时内完成回询盘，订单生成的率高达70%，回时间超过10小时，会大大降低订单生成率。
专业：卖家应具备丰富的行业知识，对于客户关于产品方面询问，能够给予专业解答。
准确：要将回复信写得很清楚，首先要正确理解买家来函的准确意思，如有不清楚的地方，则应立即去函向客户询问了解，切忌一知半解。
具体：尽量一次性多传达自己的意思，以免来回沟通错过了商机。
格式：格式一般分为称呼、正文、敬祝语、落款几个部分，语言简洁准确，避免出现语法和拼写的错误。鉴于东西方文化的差异建议回答卖家问题直截了当，一般疑问句建议先回答yes或者no，然后再补充自己需要说明的。 回盘参考模版
不同状态下订单，回复询盘的方式和技巧各有不同。下面将订单状态大致分为一下几类：
1、未付款询盘回复：
第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：
Dear XXX,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
2、已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：
Dear XXX,
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
Best Regards
3、发货后的回复：
从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。
A、告诉买家订单详情
Dear Customer，
The item you order is already shipped and the tracking number is XXXXX
The mail status is as follows:
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You will get it soon.
Thanks for your support and understanding.
B、 询问是否收到货物
Dear customer,
EMS tracking information(EMS网站查询)
This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.
Thanks
4、 客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
Best Regards
5、订单完成
Dear customer,
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
Thanks
Best Regards
6、提醒买家给自己留评价，这是在交易结束后很重要的一个环节
Thanks for your continuous support to our store, and we are
improving ourselves from service, quality, sourcing and so on.
it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .
Best wishes
7、折扣
Dear xxx,
Thanks for your message.
Well, if you buy the 2 items, we can offer you a GBP discount. Once we confirm your payment, we will post the item for you in time.
Please feel free to contact us if you have any further question.
Thanks & Best regards!
8、常见问题回复
A、推广新产品，采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi there,
As Christmas is coming, we found hair straightened has a large
potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.
Regards
B、货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。
We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.
If there's anything I can help with, Please feel free to contact .
Regards
C、改完价格再次催款，很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下：
Hi there,
We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.
IF any further questions, please feel free to contact us.
Regards
D、大量订购询问价格，大量订单询盘买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。
Hi there,
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is USD/piece. I am looking forward to your reply.
Regards
Would you please send us your catalogue together with detailed quotations?
请寄样品目录单及详细价格单好吗?
Would you inform us of the prices at which you can supply?
请告之你方能出示的价格好吗?
Would you please give me an indication of the price? 请你们提出一个估计价格好吗?
7. May I…? ― 我可以……吗?
May I know the main line you deal in?
请问你方主要经营哪些种类商品?
May I have a price list with specifications? 能给我一份注有货物规格的价格单吗?
May I take the catalogue back with me so that I may be able to look into it more closely?
请问我能否把目录单带回去进一步研究一下?
8. We’d like to … ― 我们想……
We’d like to know your availability and conditions of sale of this line.
我们想了解一下贵方在这方面的供货能力及销售条件。
We’d like to have your lowest quotations CIF Seattle.
我们希望你报西雅图 CIF 最低价。
We’d like to place a large order with you if the price is favourable.
若贵方价格优惠，我方可以向你方大量订货。
9. Could you…? ― 你们能……吗?
Could you make offers for the items listed in your catalog.
目录中所列的商品你们能报价吗?
Could you tell me the prices of these goods? 你们能报一下这些产品的价格吗?
Could you give us an indication of your price? 请你们先提出一个估计价格好吗/
Could you give us some idea about your prices? 请你们介绍一下你方的价格好吗?
referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.
we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.
我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。
我方已将贵方询函备案，一经有货，我方将以电报报盘。
外贸行业人员日常用语：询盘的提出
我们已向该公司提出询价( 询盘 )。
we addressed our inquiry to the firm.
对该公司的询价信, 我们已经回复。
we answered the inquiry received from the firm.
我公司已收到, 该公司关于这类商品的 询盘 。
we have an inquiry for the goods received from the firm.
我们已邀请客户对该商品提出询价。
we invited inquiries for the goods from the customers.
敬请将贵公司的进口商品目录寄来为荷。
will you please let us have a list of items that are imported by you.
如能得到贵方特殊的询价, 则甚为感谢。
we shall be glad to have your specific inquiry.
敬请惠寄报价单和样品可否? 请酌。
would you care to send us some samples with the quotations.
由于这一次订购是合同的组成部分, 请提供最好的条件。
please put us on your best terms, as this order forms part of a contract.
请告知以现金支付的优惠条款和折扣比例。
please state your best terms and discount for cash.
由于打折扣, 请告知最好的装货(船)条件。
please put us on your very best shipping terms as regards discount.
请告知该商品的价格和质量。
please let us have information as to the price and quality of the goods.
请对日本生产的合成纤维的制品, 如尼龙、维尼龙、莎纶等报最低价格。
please quote us your lowest price for sundry goods, including synthetic fiber good, including synthetic fiber goods, such as nylon, vinylon, and saran made in japan.
敬请告知该货以现金支付的最低价格。
kindly favour us with the lowest cash price for the goods.
敬请告知贵公司可供应的上等砂糖的数量和价格。
kindly let us know at what price you are able to deliver quantities of best refined sugar.
请报德克萨斯州产中等棉花50包、11月份交货的最低价格是多少?
at what lowest price can you quote for 50 bales middling texas cotton for november?
请报10英担、一级软木(瓶)塞的最低价格。
please quote us the lowest price for ten cwt. best cork.
请对上述产品报运至我方工厂交货的最低价格。
we shall be obliged by a quotation of your lowest price for the said goods free delivered at our works.
请贵方惠寄商品目录并报价、谢谢。
i shall be glad if you will send me your catalogue together with quotations.
请对该商品报最低价。
please quote us your lowest prices for the goods.
贵公司7月1日来函就该商品优惠条件的 询盘 敬悉。
we have received your letter of july 1, enquiring about the best terms of the goods.
如收到贵司对机械产品的询价, 我们将甚表谢意。
we shall be pleased to receive your enquiries for the machineries.
如能告知该商品的详细情况, 则不胜感谢。
we would appreciate receiving details regarding the commodities.
如您能告知该商品的现行价格, 将不胜感谢。
we would appreciate it if you will please let us know the ruling prices of the goods
未付款询盘回复：
Dear ___,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
已付款订单的回复：
Dear ___,
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
Best Regards
客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me ne_t time. Thanks for your understanding.
Best Regards
订单完成
Dear customer,
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
Thanks
Best Regards
根据广告询价
seeing your ad in“family life” we become interested in your silver wares of court styles. please quote us for the supply of the items listed on the enclosed query form and give your prices . shanghai. it would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases.
我们看过贵公司登在《家庭生活》杂志上的广告，对你们的宫廷银器颇感兴趣。
请贵方按随函附表所列产品提供“.上海”报价，最好包括最快交货日期、付款条件及所能提供的定期购货折价。
承使馆推荐询价
we learn from the our embassy that you are producing for export hand-made shoes and gloves in natural leather. there is a steady demand here for high-class goods of this type, especially in unique designs. will you please send us your catalog, export prices and terms of payment, together with any samples you would like to let us examine.
从我国大使馆获悉贵公司制造并出口天然皮革材料的鞋类及手套。
我国有对此类高级产品稳定需求的市场，特别需要样式新颖的产品。请惠送贵公司的产品目录、出口价格、付款条件及所能提供的样品为荷。
按样品询价
we have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require. please send your samples corresponding to our samples with the most reasonable price . singapore if you can supply within three months from now.
本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。
若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。
贵方的稳定订户。
可以针对首次来信没有明确需求，联系信息不全的客户
Dear Mr. Amir,
Many thanks for your inquiry dated(of) ____ from .
In order to let us make more correct quotation accordingly, please kindly tell us the e_act model number you prefer after checking our website of .
Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.
Waiting for your early reply.
Best Regards
Amy
可以针对首次询盘比较明确，且联系信息较全的客户。
Dear Mr. Naresh,
So glad receiving your enquiry for our Barbies' collection from dated ___. Thanks a lot.
We are a leading manufacturer in children’s wear in China and our products have been e_ported to customers all over the world such as ____. The Barbies Collection is the most popular style in our factory, selling fast.
However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the e_act skirts and long pants.
Please do not hesitate to contact us if any question and we are waiting for your reply.
Best regards,
Amy
Dear,
We are a joint venture specializing in the . We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://. which includes our latest product line.
Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.
We are looking forward to your prompt reply.
Sincerely,
$objec
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